Services Australia
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What you can do at Agents and Access Points.
At an Agent or Access Point you can access all of the following services:
- use internet enabled computers and printers
- access free Wi-Fi without a password
- call us using the phone provided
- scan, copy, print and upload documents
- verify identity documents
- access online information about payments and services.
At an Agent you can also get help for all of these:
- set up and access digital services
- find online information about payments and services
- get a referral to other services.
Staff at Agents and Access Points aren’t Services Australia staff. They cannot:
- make any payments or decisions about payments
- review, assess or vary payments
- complete or submit claims on your behalf.
Key Information
Operating Hours
Agency Assistance:
Monday to Wednesday | 9:00am -4:00pm
Self-Service Access: Monday - Thursday | 9:00am – 4:00pm
For more information visit Services Australia page below: