Alexandra Community Hub (ACH) will address complaints efficiently and effectively and will provide documented mechanism for handling complaints in a consistent manner.
Should you have a concern please discuss it with your Tutor who will refer it to a senior staff member. In consultation with you a decision will be made whether the complaint can be dealt with informally or whether a formal complaint needs to be lodged. Should this be the case you will be asked to complete a Complaints Form.
You will be informed of the outcome of your complaint and if you are still not satisfied you have the right to appeal that decision.