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Policies and Procedures

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Alexandra Community Hub (ACH) will address complaints efficiently and effectively and will provide documented mechanism for handling complaints in a consistent manner.

Should you have a concern please discuss it with your Tutor who will refer it to a senior staff member. In consultation with you a decision will be made whether the complaint can be dealt with informally or whether a formal complaint needs to be lodged.  Should this be the case you will be asked to complete a Complaints Form.

You will be informed of the outcome of your complaint and if you are still not satisfied you have the right to appeal that decision.

Providing nationally recognised certificate courses and other services to the Alexandra community.

AlexHub enquiries
03 5772 1238

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